Patient Engagement System

A patient engagement system is a software solution that helps doctors and patients collaborate to improve clinical outcomes. Patient engagement is educating and empowering patients to manage their care better through impactful collaboration with providers. Multiple studies and research have concluded that effective patient engagement positively impacts recovery and the overall care journey. Many providers in America and the rest of the world have been increasingly investing in innovative patient engagement solutions.   

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End-to End Solutions to Enhance Patient Engagement

The US healthcare system is complex, and it involves a series of steps and tonnes of documentation. Patients need to schedule appointments, then fill up registration forms and go for doctor visits. Manually handling all operational processes related to patient data can cause delays and discrepancies. Patient engagement software solutions facilitate patient data management and hospital management.

OSP can create a custom digital patient engagement platform that would assist you with health engagement and patient engagement clinical trials. Our patient engagement platform automates appointment management, which eliminates long waiting hours for patients. Patient registration can be conducted online through OSP’ customized patient engagement solutions, including patient engagement questionnaires. We can build patient engagement solutions that will improve patient data management. Handling large volumes of data will be convenient through our automated and secure data management systems.

Patient portal development in US healthcare allows patients to raise concerns regarding their test results, ongoing patient care, treatments, or prescription renewals. The healthcare providers can post answers to the queries. Patients can view or cancel upcoming appointments, message their provider directly, see health center visit history, and access medical records through patient portals.

 OSP can develop patient engagement applications having patient portals to improve patient participation. We are one of the leading patient engagement companies that can design effective patient and family engagement solutions. Patient portals would also give you patient engagement statistics. A higher percentage of patient engagement indicates successful care delivery.

One of the challenges in the US health sector is that patients do not get enough time to communicate with their health practitioners. Patient-centered communication is closely linked to patient satisfaction, which further affects healthcare revenue. Interactive patient engagement technology like remote patient monitoring tools promote patient-provider communication along with nurse-patient engagement.

OSP can build a patient engagement platform with features, such as telehealth, chatbox and in-app messaging. A telehealth application incorporated in patient engagement solutions allows patients to reach out to their clinicians from anywhere. Patient engagement strategy with chatbox and in-app messaging enable patients to post queries and receive real-time responses. OSP’s custom patient engagement services can facilitate active doctor-patient communication, thus allowing health professionals to provide better care services. 

Medical billing in the US health industry can be a time-consuming process. Healthcare consumerism allows patients to choose the best value of care. Patients can choose many options for bill payments. Patient engagement solutions simplify the billing and payment system through the health engagement model.

OSP can customize cloud-based patient engagement solutions that enable online bill payments via applications. Patients can choose options and easily make payments through mobile or web-based apps. Similarly, OSP’s custom patient engagement services can resolve medical coding issues and reduce errors. We can become your patient engagement advisors and eliminate delays in payment reimbursements using health informatics and automation.

Health informatics use the advanced technology to organize and analyze health records for improving healthcare outcomes. EHR integration gathers data and insights from digital health tools to help health providers find data easily and simplify operational processes. EHR integration with health informatics makes it convenient to view data and exchange data across multiple health organizations.

Custom EHR and health informatics solutions included in OSP’s patient engagement solutions support real-time data analytics and predictive analysis. Our patient wellness applications can help you reach the target outcomes using EHR. We can create digital resources and patient engagement solutions to facilitate the implementation of EHR with health informatics.

Healthcare centers in the US deal with huge amounts of data on a daily basis and manual handling can create a mess. Files can go missing and data privacy may be invaded. Interoperability is also a major concern in healthcare, especially in integrated care delivery. Patient engagement solutions can resolve these issues and allow a smooth exchange of data files across multiple interfaces.

OSP can create custom patient engagement solutions that simplify real-time healthcare analytics and clinical decision support systems (cdss). We can make it easier for healthcare professionals to view patient data through electronic health records and exchange data electronically through applications like mhealth and telehealth. Data interoperability enables different physicians to evaluate a case and perform diagnosis. All patient data can be stored safely online using our advanced patient management solutions. In this way, data management becomes convenient and operational processes have minimum errors. 


OSP can build customized patient engagement platforms to enable providers to build a lasting rapport with their patients. This includes being available after consultation to answer questions about medications, diet, things to do and things to avoid, follow-up consultations, and so on. These factors have been shown to motivate patients to take their care more seriously for better outcomes. Furthermore, patients who do get better this way will likely re-visit in the future.

When patients feel that they can be better involved in their care along with the providers, they are more likely to recover faster and trust the provider better. As a result, they are also far more likely to recommend the provider to their friends, family, and colleagues. OSP can create a patient engagement solution for health care systems that enable providers to build and maintain lasting rapport with patients to grow a personal brand.

Patients who are more aware of their conditions are known to pay close attention to their health and well-being. OSP can build patient engagement solutions to improve communication and collaboration between doctors and patients about medical care. This is especially true in the case of people suffering from chronic diseases. Such patients need extra care and continuous observation, and our patient engagement system helps the patients make the right choices.

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Patient Engagement Software Development Services


Design And Development Of Patient Engagement Systems For Healthcare Organizations

  • Patient Education Materials For Improved Disease Management
  • Electronic Patient Intake Forms Immediately After Scheduling Appointments
  • Appointment Reminders For Patients, With an Option to Reschedule Appointments
  • Medication Reminders Available to Engender Better Care Management
  • Secure Chatbot to Boost Doctor-Patient Rapport

Custom Patient Engagement Platforms For Medical Practices

  • Integration of Customized Patient Engagement Solution With Practice Management Platforms
  • Inclusion of Secure Video Calling to Help Patients Resolve Queries
  • Prescription Refill Requests For Patients
  • Secure Patient Portals To Boost Patient Involvement in Care
  • Features Customized According to Provider’s Services. For e.g. – Psychologists, Surgeons, Dentists, Nutritionists, etc.

Patient Engagement Systems For Hospitals

  • Appointment Scheduling and Rescheduling Feature For Patient Convenience
  • Secure Messenger To Enable Private Doctor-Patient Messaging
  • Integration With Broader Hospital Systems and Medical Software
  • Feature For Uploading Medical History Securely With Providers
  • Online Payments Through Patient Portal

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Frequently Asked Questions

Patient engagement can broadly be defined as enabling patients to manage their healthcare better. It boosts the rapport and two-way communication between patients and their doctors to help patients understand their conditions better and be more involved in their care. Patient engagement has been proven to improve the clinical outcomes for people and educate them on living healthy lives and managing their diseases better. It has been particularly effective for people suffering from chronic conditions.   

There are many ways to boost patient engagement or take the first steps to start it at practices, clinics, and hospitals –     

  • Simplify medical jargon : This is one of the most important steps toward effective patient engagement. Explain to patients what is happening in their bodies in the simplest possible language and elaborate on how the treatment will work. Explain their test results and scans to them and elaborate on how they could’ve contracted the disease.    
  • Educational Material: Share some resources with patients that explain their conditions and advise them on prevention and treatments. Enable easy access to this material and clarify patients’ doubts.    
  • Communication: Applications that foster doctor-patient communication outside consultations and clinical visits improve patient engagement. Such applications include features for instant messaging, chatbots, video calls, and so on.    
  • Shared Decision Making: Patients undergoing major procedures or extensive treatments often need medical advice to make the decision. Providers must engage with patients meaningfully to educate them about their condition and empower them to make decisions. This would involve a detailed explanation of the treatment or procedure, followed by its impact and relevance with the disease and side effects.     
  • Aftercare Advice: Aftercare is an important but often overlooked aspect of medical care. After a major medical procedure or treatment, a poor lifestyle often leads to health complications or even re-admissions. So, physicians must continue to advise patients after treatments on healthy lifestyles, medications, diets, etc.     

These are some ways of having effective patient engagement, although the exact way would differ based on the patients and diseases.  

The patient engagement framework is a model for providers and healthcare organizations to formulate strategies for patient engagement. Its phases are –   

  1. Inform Me – This is a rudimentary stage of patient engagement. Providers provide access to engagement tools and forms to patients as a first step.  
  2. Engage Me – This is the phase in which patients access their electronic health records and handle administrative activities online rather than at clinics.  
  3. Empower Me – Patients use messaging applications to communicate with their providers. They may inquire about diets, lifestyle, medications, dosage, etc. This makes them better aware of all the “Dos” and “Don’t.”  
  4. Partner With Me – Patients use digital tools to collect data on their medications, symptoms, dosages, and so on and share this with providers.    
  5. Support My e-Community – This is the last phase in which providers use several electronic instruments and digital platforms to manage patient care.  

Patient engagement improves the patients’ awareness of their medical conditions and diseases. This awareness empowers them to decide what treatments or procedures can be best for them and the subsequent impact. As a result, they can participate more in their care journey and better understand their disease.   

This will go a long way in enabling them to live healthier lives and take adequate precautions to manage their care. Good patient engagement has been known to improve patient’s clinical outcomes, especially those suffering from chronic conditions.  

There are many benefits of patient engagement –   

  • Improved patient experience  
  • Improved clinical outcomes  
  • Lower cost of care  
  • Improved long-term health  
  • Reduced appointment misses  
  • Higher patient involvement in care  


Strategies For Patient Engagement –   

  • Promote patient engagement as an organizational policy  
  • Formulate a roadmap for patient engagement, along with processes and protocols  
  • Encourage patients to participate more in their care  
  • Adopt software solutions for engagement   
  • Train staff and providers for it  

There are a wide array of software tools to boost patient engagement –   

  • Patient portals : Patients can use these portals to have easy and secure access to their health records from anywhere over the internet     
  • Appointment Reminders: This tool sends patients automated alerts or notifications about upcoming medical appointments.    
  • Remote Patient Monitoring (RPM) : allows clinicians to monitor and track patients’ health vitals outside clinical settings. RPM uses many gadgets and devices to collect patients’ medical data in real-time and share it with physicians. These devices include glucose meters, heart rate monitors, blood pressure cuffs, activity trackers, and oximeters.   
  • Virtual Consultation: These software applications allow patients to have a virtual consultation with their doctors for better rapport.    
  • Online Appointment Scheduling: Applications for booking appointments online allow people to schedule consultations with a few clicks and reschedule them without hassle.    
  • Medication Reminders: As the name indicates, these applications remind people when it’s time to take their meds through smartphone alerts or notifications.  

There are many ways to get patients more involved in their care. Some of them include the following 

Identify and Categorize Patients   

It is important to know which patients are suffering from the what condition and group them accordingly for better administration. Each person in a group would have similar symptoms and problems, making it easy for group-wise engagement.  


Educate these groups about their disease, causes, and symptoms to spread awareness. Inform them about how they might have contracted it and the best mode of treatment.  

Shared Decision Making   

Involve patients in the decisions taken regarding their treatments. By educating them about their condition and the treatments, providers empower patients to make decisions regarding the course of care. This encourages them to take their care more seriously.  

Help Overcome Barriers to Care  

There are many barriers to care, such as a lack of access, basic education, high cost, or basic awareness of diseases. It is up to healthcare providers, administrators, and policymakers to reduce these barriers that prevent people from seeking the care they need.  

A patient portal software is an online platform that provides patients with secure, anytime access to their medical records. Patients can use their private login credentials to view their health information like recent doctor consultations, medications, test results, allergies, immunizations, and so on.  

Patient engagement is a concept in medical care in which patients are educated enough to manage their care better. It involves making people aware of their conditions and empowering them with the necessary knowledge to manage their recovery better with the help of treatments. Additionally, patient engagement also seeks to teach positive behavior in patients by promoting healthy eating, abstaining from smoking, drinking, and controlled substances, coupled with regular exercise.  

Dedicated software technology has enabled providers to boost the effectiveness of patient engagement in multiple ways. Let’s have a look at some of them –   

Doctor-Patient Communication   

Technology has bolstered communication between providers and patients. Applications for engagement enable people to message their doctors, have video calls, access educational materials, and even receive timely reminders for medications and appointments.  

Personalized Engagement  

Software for patient engagement enables users to have their doctor-patient exchange customized to their needs. This would include educational materials, advice on good habits, preventive measures, and physician counseling.  


Analytics within patient engagement platforms can process large amounts of patient data and generate actionable insights. These insights will help providers help patients better.  

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